How do you reduce refused orders with cash on delivery?

Cash on delivery is how most people in Iraq buy online, and it builds trust: the shopper pays only when the product is in their hands. Its cost is the order that is refused at the door, or whose owner never answers. Each one costs you the delivery both ways and a product that was out of stock for days.

Why are cash-on-delivery orders refused?

• The product that arrived is not what the photos showed, or the size is wrong.
• Delivery took too long and the shopper changed their mind or bought elsewhere.
• The order was placed with a wrong number, as a joke, or by someone who was never going to buy.
• The total at the door was higher than expected because of an unclear delivery fee.

How do I make sure the phone number is real?

A wrong or fake number is the first sign of an order that will not be received. With WATAD Verify, the shopper proves their number with one press in Telegram before the order is confirmed, without SMS codes. A proved number means a real person who can be reached.

Should I confirm every order before shipping it?

Yes, especially for new customers and expensive orders. A short call or message to confirm the product, the size, the address and the total stops most refusals before they cost you anything.

How do clear product pages reduce refusals?

Real photos, a size chart, the material and the delivery time written on the page mean the shopper receives exactly what they expected. Write the delivery fee before the order is confirmed, so the total at the door is never a surprise.

When should I ask for a deposit?

For expensive or made-to-order products, or for a number that has refused orders before, a small deposit before shipping is fair to both sides and protects your cost.

What should I track?

Keep a note of refused orders: the city, the product and the reason. Within weeks you will see where most refusals come from and what to change: a product photo, a delivery area or a price.